Refund & Cancellation Policy
At Walton Hotels, we are committed to providing a seamless and transparent booking experience. Below you will find detailed information regarding cancellations, refunds, and modifications.
Cancellation
Flexible Rates: Free cancellation is available within 24–72 hours prior to check-in.
Non-Refundable: These reservations cannot be cancelled or modified.
No-Show
If the guest does not arrive, the reservation will be considered a no-show.
Charges may include the first night or full stay.
Early Departure
Early check-out may result in additional charges.
Refunds are subject to approval.
Modifications
Changes to reservations are subject to availability.
Rate differences may apply.
Refunds
Approved refunds will be processed via the original payment method.
Processing time depends on financial institutions.
Force Majeure
Walton Hotels is not responsible for disruptions caused by events beyond its control.
Terms & Conditions
Check-in / Out
Check-in time is after 14:00, and check-out is before 12:00.
Early check-in and late check-out are subject to availability.
Payment
All reservations must be guaranteed with a valid payment method.
The hotel reserves the right to pre-authorize credit cards.
Guest Responsibility
Guests are responsible for any damage caused during their stay.
The hotel reserves the right to charge accordingly.
Smoking Policy
Smoking is only allowed in designated areas.
Violation may result in additional cleaning fees.
Privacy
Guest information is handled in accordance with privacy regulations.